work(ing-on-it)
Maintaining a professional website is a thankless job. Below are a few offerings I've made a significant contribution to and professional activities I've enjoyed participating in.
Enterprise Monitoring as a Service
Partnership will define revolutionary healthcare delivery business model, reduce costs, standardize enterprise patient monitoring & management, & improve patient & staff satisfaction.
STAR Award Finalist | iF Service Design Award Winner | iF User Experience Award Winner
Oral Healthcare Subscription
Remote Enablement
New proactive management system provides enhanced visibility into patient monitoring devices and network equipment for biomedical and IT staff with complementing services that keep customers up-to-date with the latest security protection.
Afterschool Upgrade
To advance our work as leaders in Afterschool, the Y has a portfolio of tools and resources that reflect best practices in helping even more youth reach their full potential. With a focus on nurturing achievement, relationships and belonging, the Afterschool at the Y helps Ys create stellar programs that invest in the whole child and put youth at the center.
Group Exercise and Wellness Playbook
At the Y, our programs encourage people of all ages and activity levels to improve their overall health — and we provide a supportive community to do so.
Global Service Jam
Each year round February/March, people who are interested in service and using a design-based approach to problem solving and creativity will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. On Sunday at 3pm, they publish them to the world.
Podcast Episodes
In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance, but it’s a really interesting conversation to have and reflect.
Does your life get easier when you're embedded within an organisation as a service designer? Or do you run into the same challenges as the rest of us?
In this special episode of the Show you'll get a unique "behind the scenes" look from 8 in-house service designers who participated in the recent Campfire. Next to this you'll also get some very practical tips on how you can be more successful when working in-house.
In this week’s episode we talk with Dee Seaver, Senior Service Designer and Experience Lead at Phillips Healthcare, about how Phillips are working with automation, AI and transformational change. We explore what it is like to work with Service Design at a large company such as Phillips and how automation can create opportunities to shift from products to services (aka servitization).
Service Design Network Events
Semi-logical professional journey and ensuring quality service delivery
Using service design to change the healthcare system behavior
Guests and Gusto Series
Tune in to the SCAD virtual series Guests and Gusto for conversations and content with leading cultural voices. Expand your network as you meet the creators and innovators remaking art, design, and entertainment.
Design Autopsy
Rochester Institute of Technology's Design Autopsy annual exhibition highlights the depth and breadth of achievement by Industrial Design alumni.
