learning | scheming | creating
atLarge is my, Diane Seaver, business alias that encapsulates seemingly disparate activities as logically connected in hindsight.
I support companies shifting from point-in-time technology sales to recurring managed-service agreements by systematically implementing the enabling capabilities and conditions for business success.
I describe myself as a professional multilinguist with conversational proficiency in many domains, and I use my formal Design training as a strategic weapon in the board room.
I value extracting contributions from others as much as acting as subject matter expert.
I believe in showing over telling and joke I only speak in pictograms.
I am a maker at my core and will literally or figuratively roll up my sleeves on projects.
I share what I do as a means to spark other's imagination for what is possible.
I thrive working with individuals who challenge my assumptions and push my craft.
I ascribe to the master-apprentice tradition and freely share hard-won lessons.
I seek out unique activities that refresh and rejuvenate my thinking.
I enrich my professional perspective through a personal life well lived.
Primary Expertise
Research
Understand behaviors, relationships, and ecosystems of consumers, customers, users, frontline staff, operational stakeholders distilled as relevant findings and actionable insights.
Strategy
Identify unexpected opportunities, (re)framing cost-value or trade-off choices, and developing roadmap options to achieve objectives, outcomes, and performance targets.
Development
Generate, visualize, prototype, and validate ideas throughout exploration, definition, deployment, and operation lifecycle to reduce risk and increase quality each iteration.
Additional Expertise
Healthcare, insurance, and financial service industries | Consumer and enterprise customer segments | Social impact, non-profit, and government sectors | Direct, partner, and marketplace channels | Hyper-local, national, international, and global markets | Regulatory, Legal, Security, and Quality compliance | Business, commercial, market, and field-based operations
Core Competencies
Service
Design
Define desired experiences across multiple touchpoints and over time (the what) based on customer or user need, and the necessary people, process, and tools (the how) to product the desired experience.
Business
Innovation
Develop new combinations of technology and service products with monetization models to evaluate desirability, viability, feasibility of offering relative problem-solution fit, product-market fit, and launch-to-scale phase gates.
Portfolio
Architecture
Identify common components and structures that standardize service development to maximize reusability, minimize variations, and maintain needed flexibility to dynamically respond to market or customer demand.
Additional Competencies
Digital Design | Sustainable and Circular Design | Spatial and Exhibit Design | Industrial Design | Learning Design | Design Thinking, Growth-hacking, Lean, Scrum, and Agile Methodologies | Participatory Development and Facilitation | Strategic and Services Marketing | Portfolio and Product Management | Knowledge Management | Change Management | Customer Experience Management | Program and Project Management | User and Practitioner Community Management
Prototypical Engagement
Individual
Contributor
Augment cross-functional and multi-disciplinary teams with additional capacity to address domain-specific needs on an ad hoc or ongoing basis.
Initiative
Leader
Partner with accountable teams to activate strategic programs for sustained output or apply countermeasures in at-risk projects positively change status.
Change
Agent
Support teams, programs, and organizations to establish cultural norms and individual behaviors that increase customer-centricity, data-driven decision-marking, and continuous improvement.
Contact
Message me to simply say hello, chat with a like-minded individual, establish a professional mentorship, or discuss an interesting opportunity.
