As a professionally trained creative problem-solver, I really do believe in my heart that Design can save the world. But I don't think Design can do it alone.
I strive to learn the "language" of other roles and disciplines, and then engage those same roles and disciplines for mutual success.
Understanding behaviors, relationships, and ecosystems of consumers, customers, frontline staff, and stakeholders for a foundation for action.
Converting user research into actionable insight, identifying opportunities, reframing problems, and developing viable plans based on desired outcomes.
Generating, visualizing, prototyping, and validating concepts, from planning, ideation, and implementation phases to ensure business success.
Applying best-practice approaches to constantly gather concept input, feedback, and validation from project beginning to end for reduced risk and rapidly achieve results.
Expertise and Training
Design Thinking | Scrum Agile (SAFe Certified) | Lean Start-up | Google Sprint | Growth Hacking
Defining desired experiences across multiple touchpoints and overtime (the what) based on customer or user need, and the necessary people, process, and tools (the how) to deliver those experiences.
Developing solutions for a given opportunity starting from problem-solution fit to product-market fit to launch to scale, while continuously ensuring desirability, viability, and feasibility of solution.
Facilitating a creative-problem solving approach within organizations and program teams to address complex and highly ambiguous problem spaces.
Integrating technology, services, and business models to drive value creation, with value ideally measured according to the triple bottom line: people, planet, profit.
Expertise and Training
Social Innovation | Circular Economy | Natural Capitalism | Systems Thinking
Subject Matter Expert
Augmenting cross-functional or Design teams with additional capability and discipline-specific experience.
Partnering to launch strategic programs that will then be transitioned to sustaining organization and supporting at-risk projects as-needed to achieve improved performance metrics.
Supporting teams, programs, and businesses groups to increase customer-centricity, rapidly iterate, and move from selling products to delivering services.